Refund policy

Our policy lasts 14 days calculated from the arrival of the item to the return request notification that you can do freely via email to the address

In the email please be so kind an state your full name and order no#

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
-Gift cards

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: HupiSquad / Rabbit Merchandising Ltd / UMA Workspace ,Keilaniementie 1 ,02150 Espoo, Finland

To return your product, you should mail your product to: HupiSquad / Rabbit Merchandising Ltd / UMA Workspace ,Keilaniementie 1 ,02150 Espoo, Finland

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

Thank you for your interest towards HupiSquad and if you have any questions don't hesitate to contact us at